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1. I am a senior living on a fixed income. Do you have help for the seniors?

Yes, we have exemptions for seniors, veterans, widow, widower, blind as well as tax deferrals. We also have a work program for seniors 65 and older. All applicants must qualify under the Department of Revenue guidelines.

2. I feel that my value is too high. Can I file for an abatement?

Yes, you may file within 30 days upon receiving your 3rd and 4th actual real estate bill.

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1. Can I purchase alcoholic beverages from a package store for a Section 14 License (One-Day Alcoholic Beverages or Wine and/or Malt Beverages)?

Applicants requesting a Section 14 License cannot purchase alcoholic beverages from a package store. The alcoholic beverages must be purchased from a licensed wholesaler / importer, manufacturer, farmer-winery, farmer-brewery or special permit holder.

2. Do I need a separate bond if I have multiple locations?

A separate bond shall be required for each different name under which the dealer conducts his business and for each city or town in which the dealer has a place of business.

3. How do I get the abutter’s list certified?

Board of Assessor’s Office

Town Hall, 1st Floor

4. How do I obtain a Business License?

A Business License (Business Certificate) is obtained in the Town Clerk’s Office.

5. If a seller or a third party wishes to obtain a security interest in the alcoholic beverages license, what is required?

The pledge must be approved by the local licensing authority and the Alcoholic Beverages Control Commission.

6. What is required for a Change of Manager?

• ABCC Form 997
• ABCC Form A
• Copy of completed Alcohol Server Training Certificate
• Copy of Government issued photographic form of ID
• CORI Request Form
• Vote of Corporate Board

7. What will happen if I don’t post a bond for a Class 2 Dealers License?

The town must have a copy of the dealer’s bond or an alternative that will be accepted, such as a certificate of deposit or irrevocable letter of credit equal to the bond amount, upon submission of the application for a new license or license renewal. Failure to provide these will result in the town denying the issuance of a current-year license.

8. Where do I obtain a list of abutters?

DPW Engineering Division
85 Quincy Avenue
Braintree, MA 02184

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1. What is Braintree Alerts powered by Smart911?

Braintree Alerts powered by Smart911 is the Town of Braintree’s official emergency alert and notification system. This system is used to send alerts to the public during emergencies. Braintree Alerts powered by Smart911 is a free service that allows you to sign up online to receive customized alerts via text message, email, and voice message.

In addition to emergency alerts, you can also choose to receive customizable community notifications. These include notifications about severe weather, safety, health, utility disruptions, major traffic incidents, and more. This service is provided by the Town of Braintree at no cost to the public; however, message and data rates may apply.

2. Why should I sign-up for Braintree Alerts powered by Smart911?

When emergencies happen, be the first to know. The Town of Braintree uses Braintree Alerts powered by Smart911 to send official, real-time alerts to the public with information about potentially life-saving actions they may need to take to keep themselves and their families safe. By signing up for Braintree Alerts powered by Smart911 you are taking a large step toward improving your personal safety.

3. How does it work?

When an emergency  occurs that meets the criteria for sending out an alert to the public, the Town of Braintree’s emergency dispatchers will gather the necessary information and  push out an alert to the affected area. Alerts can be sent out city-wide to  everyone who has opted-in to the system or to a specific area or neighborhood for more localized events.

4. How much does it cost?

This service is provided by the Town of Braintree at no cost to the public; however, message and data rates may apply depending on your provider and phone services.

5. Can you guarantee that I will receive notification if I register?

While Braintree Alerts powered by Smart911 is an excellent system, we cannot guarantee that you will receive notification in all cases. Disasters and emergencies are chaotic and unpredictable, and notification is dependent on external providers such as your wireless carrier or email delivery service outside the Town of Braintree.

6. What types of alerts will I receive?

Emergency alerts are sent 24/7 when there is an immediate threat to life and/or property. In addition to emergency alerts, you can also choose to receive customizable community notifications.

These include notifications about:

• Severe
• Safety risks
• Health risks
• Transportation disruption
• Special event information
• Test messages

7. Can I call the alert phone number back or reply back to the email?

You are not able to reply to texts or emails sent by Braintree Alerts powered by Smart911. Voice messages provide a dial-back number to replay an alert message.

8. When will I start receiving alerts?

Once you have signed up online and confirmed your contact information within the system, you will begin receiving alerts

9. How do I update or remove my notification preferences and contact information used by Braintree Alerts powered by Smart911?

For information on how to change your notification preferences and contact information used by Braintree Alerts powered by Smart911 visit the Smart 911 FAQ and help desk page.

10. How often will I receive alerts?

The frequency for which you receive alerts depends on the addresses you provide and the types of alerts you select to receive as well as the frequency of actual emergencies. Emergency alerts will only be sent when there is an immediate threat to life and / or property. Community notifications will be sent when the criteria for sending an alert are met.

This system is not intended to bombard you with information. The City will only send you alerts about the information you select to receive. To change your alert settings, login to the Smart911 website  and edit your preferences.

11. Will my information be disclosed or shared?

No, your information is private and will not be used or distributed in any manner. The information that you provide is exempt from public disclosure and will be used for emergency purposes only.

12. What precautions are taken to protect personal contact information stored in the Braintree Alerts powered by Smart911 system?

Personal information provided to Braintree Alerts powered by Smart911 is private and only used to notify you for official Town of Braintree communications and to support the Town's emergency services.

Your information is not used for marketing purposes and will not be sold to telemarketers or data-mining organizations. A variety of "opt-in" mechanisms are available to ensure you are getting just the messages you want to receive, delivered via the devices and communications modes that you choose.

Physical & Computer Security

Braintree Alerts powered by Smart911 utilizes the highest standards in physical and computer security technologies and conducts regular audits to ensure all information is kept secure.

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1. What is BEMA?

It is Braintree Emergency Management Agency, your Town’s Department of Civil Defense.

2. What is Civil Defense?

It is a Town department of an organized body of civilian trained volunteers that help the armed forces, police, and emergency services in the event of a national emergency, or a natural disaster for the protection of life and property in our community.

3. What are the locations of our local Emergency Shelters ?

1. Braintree High School - 128 Town Street - Capacity 697
2. South Middle School - 32 Peach Street - Capacity 129
3. East Middle School - 305 River Street - Capacity 232
4. Town Hall - 1 JFK Memorial Drive - Capacity 81 (Used only if necessary)
5. Massachusetts National Guard Armory - 275 Union Street (Used only if necessary)

4. When does your group meet?

BEMA meets twice a week, every week to train and make sure the equipment that we have such as radio communications, lighting and generators are in working order at all times.  “Trained Volunteer Ready at a Moment's Notice”.

5. Do you support any emergency preparedness train for the Community?

Yes; the Community Emergency Response Team (CERT), which is a program that educates people about disaster preparedness for hazards that may impact their area and trains them in basic disaster response skills, such as fire safety, light search and rescue, team organization, and disaster medical operations. Using the training learned in the classroom and during exercises, CERT members can assist their family and others in their neighborhood or workplace following an event, when professional responders are not immediately available to help. 

BEMA encourages CERT members to support emergency response agencies by taking a more active role in emergency preparedness projects in our community.

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1. Are carbon monoxide detectors required?

Yes. Effective March 31, 2006, every residential structure that presently contains fossil fuel burning equipment or has enclosed parking shall be equipped with CO detectors by the owner or landlord.

2. Do carbon monoxide detectors replace smoke detectors?

No. Carbon monoxide detectors are required in addition to smoke detectors already in place.

3. How many carbon monoxide detectors are required and where should they be placed?

One carbon monoxide detector is required on each living level of the home, including “walk up attics” (those with a staircase, not pull down stairs). 

The carbon monoxide detectors must be within 10 feet of a bedroom, but not located in a bedroom unless it is an additional detector. Carbon monoxide detectors are not to be placed within 10 feet of a carbon monoxide producing appliance, ( furnace, gas stove, etc.) and also is not to be placed within 10 feet of a garage, under or attached.

4. Are any specific type recommended?

The fire department doesn’t recommend any specific brand, but does recommend that the carbon monoxide detector be battery operated. 

The plug in type are recommended only if the detector has battery back-up in order to function if there is a loss of power. If using a plug in type detector with battery back-up, make sure that it is not plugged into an outlet that is controlled by a wall switch. Carbon monoxide detectors with out battery back-up are not compliant with the law.

5. Where should smoke detectors be placed?

Proper location of smoke detectors differs with home style. Smoke detectors should be placed on each living level. 

• For single family homes with a basement, the detector should be placed on the basement ceiling at the bottom of the stairs.
• On the first floor the detector should be placed at the base of the stairway leading to the second floor. If there are any sleeping areas on the first floor, a detector shall be installed outside the bedrooms. 
• On the second floor a detector shall be installed outside the bedrooms. 
• A smoke detector is required for the attic only if the home has a fixed stairway, not a pull down stairway. If the home has a garage under or an attached garage, a smoke detector should be installed on the ceiling at the interior door that leads to the garage. 
• Detectors should always be mounted on the ceiling and not on walls. 

More Information

Additional information is available at the fire station or on the Massachusetts State website.

6. Are house numbers required?

House numbers are covered under law along with smoke detectors and carbon monoxide detectors. The house numbers must be at least 3 inches high, contrasting color to the house, clearly visible from the street, and permanently attached to the house. 

The fire department does not recommend adhesive numbers, due to weather conditions adhesive numbers tend to fall off.

7. When is open burning allowed?

Outside Open Burning season begins on January 15 by permit only. Permits are available at Fire Headquarters between the hours of 9 a.m. and 3 p.m. daily.  Permit fee is $10 by check only payable to Town of Braintree.  A complete list of rules will be given to permit holders upon receipt.

Burning is subject to weather and drought conditions* and is permitted by the department shift commander daily. Permit holders must call each day they wish to burn after 8:30 am: 781-843-3600, ext. 0.

*weather and drought conditions as well as other factors are governed by the State Department of Fire Services and subject to be changed at any time.

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1. How do I obtain a copy of an accident, arrest or incident report?

Copies of records can be obtained in person at the Records Division of the Braintree Police Department during normal business hours. Business hours are Monday through Friday, 9 a.m. until 4 p.m.

The Records Division is located in the front lobby of the Police Station at 282 Union Street. When you enter the front door the window to Records will be on your right. Records requests can also be made via mail or email. See the Police Contact List page for the email address to Records Division clerks or contact the Records Division at 781-794-8611 for further details.

2. What's the best way to report a crime?

For emergencies call 911. For non-emergency crime or suspicious activity that you'd like to report, call the Braintree Police Department at 781-794-8601 and you will be guided through the menu options.

3. When do I have to submit a motor vehicle crash report to the Registry of Motor Vehicles?

If you are involved in a motor vehicle crash, and someone was injured or there was over $1,000 of damage to either a vehicle or property, you are required to file a Motor Vehicle Crash Report to the Registry of Motor Vehicles (RMV) with a copy to the police department in which the accident occurred. Accident reports must be filed within 5 days.

4. How do I obtain a license to carry a firearm (LTC) for a firearms identification card (FID)?

Residents of the Town of Braintree can apply for a firearm license from the Chief of Police. Firearm Licensing is handled by Officer John Twohig. You may contact him with any questions. Applications are available in the Records Division or online.

5. Can I call 911 from a cellular telephone?

Yes, cell phone calls are received and handled by the Massachusetts State Police. State Police call handlers will determine your location and transfer your phone call directly to the appropriate police agency.

6. How do I make the police department aware of a traffic concern (speeders, illegal passing) that happens on my street?

The Braintree Police Department is committed to making our roads safe. You may either call in the complaint to the Traffic Division at 781-794-8764 or email your inquiry to the Traffic Division.  Email requests are checked by the Traffic Division Monday through Friday.

7. How can the police department help me address an issue with my neighbor?

If you have a problem with noise from a neighbor, you may call the Braintree Police Department at 781-794-8601 or 781-794-8602 for a police officer to respond to the location of the noise. The responding officer has some discretion in how to deal with the noise complaint.

8. What is the seat belt law for children?

Find information about the seat belt law on the Children's Seat Belt Law page.

9. How can I find out if a sex offender is living in my neighborhood?

You can go to the Braintree Police Department and request information. You must be at least 18 years of age, present a valid form of identification and complete a Sex Offender Information Request Form. You will be provided with a dissemination sheet regarding Level 2 and Level 3 Sex Offenders. Level 1 offender information is not made available to the public and they are only required to register once a year via the mail to the Sex Offender Registry Board. The Braintree Police Department does have information on all Level 1 Sex Offenders that work or live in Braintree.

10. What are the different levels of sex offenders?

Sex offenders are categorized into three levels. 

• Level 1 is a low risk to reoffend
• Level 2 is a moderate risk to reoffend 
• Level 3 is a high risk to reoffend

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1. How can I find out information regarding transportation and athletic fees?

Transportation fee and Athletic fee letters are mailed out to current students and their families during the summer months prior to the start of school which outlines the fees. Questions and / or payments can be addressed at the Business Office in the Administration building at 781-794-8485.

2. How can I get a schedule of upcoming athletic events?

You can contact the Athletic Department at 781-848-4000, go onto our website at Braintree Schools and go onto the BHS Athletics link.

3. How can I get an updated schedule of events for my school?

Your child will have a monthly newsletter that will outline upcoming events for the month or you could go onto the Braintree Public Schools website at Braintree Schools and under schools you can link to your home school.

4. How can I get information about Continuing Education evening classes?

Brochures are mailed out at the start of the school year from the Director of Continuing Education. You can also access this information via our website at Braintree Schools and link onto Adult Education.

5. How can I get information about the curriculum?

Go to the Braintree Public Schools website at Braintree Schools and link onto Curriculum and Instruction.

6. How do I apply for Free and Reduced Lunches?

Requests to apply for Free and Reduced lunches are made directly through Megan Ahrenholz, Food Services Coordinator for the Braintree Public Schools. Please email Ms. Ahrenholz. The forms are also available on the school’s website.

7. How do I contact the Special Services Department?

The Director of the Special Services Department is Jeffrey Rubin. He can be reached at 781-848-4000, ext. 7620.

8. How do I enroll my child?

You need to contact the school that you are assigned to based on your address. The secretary can assist you in getting the application packet out to you and answering any questions. If you do not know which school your child will attend, please call the administration offices at 781-794-8476.

9. How do I find out about transportation for my child?

You can contact the Transportation Department at 781-380-0728. The bus stop listing is located on our website. There are also alternate bus routes for snow purposes listed. The Braintree Forum publishes the bus stop listing 2 weeks prior to the start of school.

10. What forms or documents are available online?

The following forms /documents are available on our website for downloading:

• 5 Year Strategic Plan
• Alternate Bus Routes
• Beliefs/Mission Statements
• Free and Reduced Lunch Applications
• Homework Policy
• NCLB Report Cards
• School Year Calendar
• Student Health Forms

11. Where can I get a school calendar?

There is a yearly calendar that is published in the school newsletters from each school and on our school website. Please refer to the website for the most current school year calendar.

12. Where can I get information about the Homework Policy?

The Homework Policy is broken down by Elementary School, Middle School and High School. The full policy can be found on the website.

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1. Can a Homeowner obtain a permit for plumbing or gas work?

No, Massachusetts General Law requires a licensed plumber / gas fitter to obtain all required permits and perform all work described on such permit. However, there are certain exceptions to the requirement for a plumbing permit that homeowners may perform. A plumbing permit is not required for the repair of leaks in a faucet, valve or other working part of a plumbing fixture or the clearing of a clog in a pipe.

2. How long does it take to get a building permit?

Depending on the type of work involved, review periods vary. Please contact the department for more specific information. 

3. How much do permits cost?

View the fee schedule (PDF) that lists all permit fees.

4. I am having electrical work done in my home and my electrician has asked me to sign a liability insurance waiver on the electrical permit application. What are the risks?

As with any waiver of this kind, should damage to your property occur as a result of improper wiring, recourse to pay for such damage could take far longer and be substantially more difficult for the homeowner. As such this department suggests that homeowners not sign this waiver.

5. Should I as the home owner obtain the building permit or should the contractor?

Under the State Building Code (780 CMR), it is the responsibility of the contractor to obtain the building permit if the property is between a one to four family, owner-occupied structure. This does not prohibit a property owner from obtaining their own building permit and acting as their own contractor. It should be noted, however, that persons obtaining their own permit are not eligible for recourse due to poor workmanship, contract issues or the like under the State Home Improvement Contractor Program. Additionally, liability for the accidents involving persons working under the direction of a homeowner during construction could be the responsibility of the homeowner regardless of other existing insurance policies.

6. Should I have a written contract with my contractor?

Yes, it is the law for work valued at over $1,000. The contract should be as explicit as possible in order to remove any doubt as to what the contractors responsibilities will be and whom will be responsible for what costs (i.e. permits, material) Please refer to the Massachusetts Department of Public Safety, Sample Contract (PDF).

7. What are the regulations controlling fences?

Building permits are only required for fences over seven feet in height. Fences over seven feet in height, in addition to a building permit, require the approval of the Town’s Fence Viewer to ensure that the fence will not cause a dangerous or detrimental situation to abutting properties. The Town does not prescribe which side of the fence must face a neighbor, and fences may be placed up to the property line, although it is recommended that individuals maintain a minimum of a one foot offset from property lines so as to be able to maintain both sides of a fence without trespassing onto an abutting property. Additionally, if the boundary line is not known or not otherwise clearly defined, it is recommended that individuals engage the assistance of a Registered Land Surveyor to determine the location of such lot lines.

8. What if I think a neighbor has encroached onto my property?

Matters involving disputes over property lines can only be handled by the County Land Court. A suggestion which is often made is to have your property surveyed by a Registered Land Surveyor, and if your concerns are confirmed, contact your neighbor and relay this information. If matters cannot be resolved through such dialogue you may consider legal action through a filing with the Norfolk County Land Court.

9. What kind of work requires a building permit?

Beyond new construction or interior alterations or additions, a building permit is required for such projects including but not limited to roofing, siding, new or replacement windows and doors, decks, porches, pools, dormers, sheds, garages, walls, and changes in grade. A good rule to follow is that if you are unsure to contact the Building Division at 781-794-8070.

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1. Are our taxes going down next year?

The information is not available at this time. The tax rate is set in December of each year.

2. Can you tell me how much I paid for taxes for the calendar year? I need it for my taxes.

If you come into our office our staff can assist you in providing this information.

Treasurer / Collector Office

1 John F. Kennedy Memorial Drive

Braintree, MA 02184

3. What is the excise bill money used for?

The money collected is put in the General Fund and is used to provide services to the residents of Braintree.

4. When are Real Estate tax bills going out?

• The first two quarter tax bills are mailed out together by June 30
  • The first quarter payment is due August 1
  • The second quarter payment is due November 1
• The last two quarter tax bills are mailed out together by December 31
  • The third quarter payment is due by February 1
  • The fourth quarter payment is due by May 1

5. Who do I make the check out to?

All checks are to made payable to the Town of Braintree.

6. Why is our trash bill so high, we have the incinerator here and Weymouth and Quincy pay a lot less?

The fee set for the trash bill is based on the cost of providing curbside pickup and disposing it at the transfer station. As a Braintree resident, you have a choice of optioning out of curbside pickup. To do so, you will need to provide proof, such as a contract or paid bill, that your household trash is being picked up by a private contractor. If you come into our office our staff can assist you in completing the necessary paperwork.

Treasurer / Collector Office

1 John F. Kennedy Memorial Drive

Braintree, MA 02184

7. Can I pay my parking ticket online?

Yes, please click here to pay your ticket online.

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1. Can you recommend Land Surveyors or Professional Engineers?

The Department does not recommend Land Surveyors or Professional Engineers. However, you are welcome to look through our application files which contain contact information for these professionals. In addition, the Inspections Division maintains a list of Land Surveyors.

2. How can I determine if my property lies within a floodplain?

The Department Staff will review the Flood Insurance Rate Maps generated by FEMA and determine whether or not your property is within the floodplain. Based on your Floodplain designation and the proposed project the Department Staff will advise you as to what local permits from the Planning Board and Conservation Commission are required.

3. How can I determine if there are wetlands on or within 100 feet of my property? Do I need to file an application?

The Conservation Staff is available to make a site visit to determine the presence of jurisdictional wetland areas and advise you as to permitting requirements and processes. Generally work within 100 feet of a wetland and 200 feet of a perennial river will require Conservation Commission review. Staff is available to assist.

4. How can I find out what zoning district my property is located in?

Please call the Department of Planning and Community Development 781-794-8230 for staff assistance.

5. How can I get a copy of the Zoning Bylaw?

The Zoning Bylaw may be purchased for $20 at the Town’s Clerk office in Town Hall. In addition, you can visit the Planning Board where the Zoning Ordinance can be viewed or downloaded in PDF format by Article.

6. I have received a notice of a proposed project in my neighborhood. Can I get copies of plans and correspondence?

The Department charges a nominal fee for copying ($.20 a page). A full size plan sheet is currently $5 per copy. If a request for documentation requires staff time to research and compile, the charge will be the hourly rate of the administrative staff based on the number of hours required.

7. When does the Conservation Commission meet?

The Conservation Commission typically meets on the second and fourth Thursday evenings at 7 p.m. Please check the Conservation Commission page for the current meeting schedule.

8. Where can I obtain a plot plan of my property?

The Department keeps only plans approved by the Planning Board and Conservation Commission. If the property in question was part of an application submitted for review there may be a plan on file. Residents are urged to inquire to Planning and Community Development.

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1. How can I get a ride?

Call the Department of Elder Affairs at 781-848-1963 between the hours of 8:30 a.m. and 4:30 p.m. to reserve a ride.

2. How early can I get a ride?

The transportation service starts when the Department of Elder Affairs opens at 8:30 a.m. The earliest pick up is at 8:45 a.m.

3. My elderly family members need help and I can't get there every week to help. Is there any help out there for that issue?

If you know of someone who may need help, and you are unsure what to do about it, please call the Outreach program at 781-848-1963 at the Department of Elder Affairs. Every situation is treated respectfully and remains confidential. We will attempt to contact the person in need and assist them with obtaining services that will help them remain safely in their own homes. We will contact appropriate agencies and resources on their behalf.

4. My father is being released from a rehabilitation facility in two days. He will need a commode, a shower bench, wheelchair, etc. Where should we start looking for those items?

The Department of Elder Affairs has an equipment loan program. We accept donations of gently used or new medical equipment which we then loan out on an as needed basis. When someone doesn’t need the equipment anymore, we ask that it be cleaned and returned to us so someone else can benefit from it. We have a short loan information form to be filled out when the equipment is picked up.

5. My parents need help with the housework, shopping, and rides. They tell their doctor they’re fine, but they’re not! I keep trying to help them. Is there someone I can talk to about their situation?

Absolutely. That is what we are here for. Please call the Department of Elder Affairs at 781-848-1963 and ask for the Outreach program. We can work with you to help your parents. It is often tricky dealing with a family situation such as yours, but if the issues are approached with sensitivity, positive changes can be effected which will help both you and your parents.

6. The house is getting to be too much for my parents to handle. What are their options for housing if they sell their home?

Braintree has many options for seniors who sell their homes. The Braintree Housing Authority manages senior only and mixed family unit developments in town. Their telephone number is 781-848-1484 for more information. There is also the option of assisted living facilities. If one’s ability to care for themselves is declining, local nursing homes may be considered. For a more complete listing of housing options in the South Shore area you can call South Shore Elder Services Inc., at 781-848-3910. Ask for their Information and Referral department.

7. What towns will the van go to?

The Department of Elder Affairs vans go to Braintree and the surrounding South Shore towns of:

• Brockton
• Dorchester
• Hingham
• Holbrook
• Milton
• Quincy
• Randolph
• Weymouth

Rides into Boston may be available through our MAP program.

8. What types of volunteer positions are available?

We have many different positions available. Some of the positions are:

• Clerical
• Crafters
• Escorts
• Friendly Visitor
• Group Facilitators
• Hostess
• Meals-on-Wheels drivers
• Newsletter delivery drivers
• Receptionist
• Van drivers for medical/social appointments

Let us know what your expertise is and we are sure we can find a volunteer position to match your skills.

9. What would be the hourly commitment that a volunteer would have to make?

We ask our volunteers what hours, days, and times they are available and we work closely with them to accommodate their schedules. You can volunteer from one hour to 100 hours a month or year…it’s your choice! You could also possibly start new activities that would utilize your skills and knowledge. We are always open to new suggestions and ideas. Come check us out!

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1. Can I obtain my childhood immunization record from the Health Division?

No. The Health Division does not retain childhood immunization records. We recommend contacting the child’s pediatrician for that information.

2. Do I have to leave my name to file a complaint?

No. Anonymous complaints are accepted and investigated.

3. Do I need a permit from the Health Division to have a bake sale?

No, bake sales are exempt, as long as food items are not potentially hazardous and are individually wrapped. However, temporary food events opened to the public do require permits.

4. Do you test public bathing beach water and how often?

Yes. Public bathing beach water is tested at least once a week during the beach season, which is normally June through August.

5. Does the Health Division offer free immunizations?

The Health Division offers free seasonal flu immunizations to residents that are 18 years of age and older. 

6. How often are food service inspections conducted?

Typically, two times a year, with higher risk establishments, such as nursing homes, school cafeterias, daycare kitchen facilities, being conducted more often. Lower risk establishments, such as a package store are conducted once a year.

7. I think I may have gotten sick from a restaurant. What should I do?

First, contact your health care provider. Second, contact the local health division and provide as much information as possible regarding the suspected illness to better assist the division with undertaking an investigation.

8. I would like to install a well on my property for irrigation. What are the requirements?

A completed application with applicable permit fee must be submitted to the Health Division, at which time a site inspection is scheduled. Prior to issuance of a permit to install a well, application documentation and site inspection findings are reviewed for compliance with regulations.

9. What is the difference between the Board of Health and the Health Division?

The Board of Health are residents of Braintree, who are appointed to a term of office and are given the legal authority to set policies and make regulations to protect the public and environmental health.

The employees of the Health Division are responsible for the daily operation of the Division.

10. What is the required heating temperature in a dwelling?

The State Housing Code requires that the heating system be capable of maintaining the temperature daily at 68 degrees from 7 a.m. to 11 p.m., and 64 degrees from 11:01 p.m. to 6:59 a.m. during the heating season.

11. When do food preparers have to wear gloves?

When handling ready-to-eat foods, such as a sandwich, cooked pizza, donuts, no bare hand contact is required. No bare hand contact can be accomplished with the use of utensils, waxed paper or single service gloves.

12. Where can I dispose of my SHARPS needles?

The Health Division does accept SHARPS needles for disposal, during normal office operating hours, in an approved SHARPS container for a nominal fee.

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1. Where can I look for any open positions for the town?

We generally post vacancies under Job Opportunities on this website as well as on the Human Resources Department bulletin board.

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1. What are the Mayor's responsibilities?

The Mayor acts as the Chief Executive Officer of the town government; therefore, the Mayor oversees the town's daily operations as well as other municipal departments. The Mayor also represents the Town of Braintree in intergovernmental relations.

2. What is the term for the Mayor?

The Mayor is an elected official and serves a four year term.

3. Where is the Mayor's Office located?

The Mayor's Office is located at 1 John F. Kennedy Memorial Drive, Braintree, MA 02184 on the second floor of Town Hall.

4. How do I request the Mayor's attendance or participation at an event?

All requests must be made in writing at least two weeks in advance of the event. Please include the name of the event, sponsoring organization and logistics of the event (date/time/location). Also, include RSVP deadline information, as well as the phone number of a contact person in case of further questions. The Mayor's Office will reply back to you by telephone or letter at their earliest convenience.

5. How do I dispute a parking ticket?

You can visit the Parking Ticket Appeal Process page on the Town Website to learn how to dispute a parking ticket.

6. Who do I contact about a missed trash or recycling pick up?

For missed pickups please contact Sunrise Scavenger directly at 617-361-8000. For more information on our trash/recycling programs, visit the Curbside Collection Services page on the Town Website.

7. How do I report a pothole? How do I report a streetlight out?

You can download the Commonwealth Connect app on your mobile device and report the issue there.

8. I have questions about my excise bill or tax bill, who do I call?

For questions on your excise bill or tax bill, you can visit the Collector page on the Town Website or contact the Treasurer/Collector office at 781-794-8130. 

9. How do I receive permission to have a block party or other special event?

Please fill out the Special Event Application (PDF)  and return it to the Mayor's Office at Town Hall.

10. How do I apply to become a constable?

You can fill out the Constable Application (PDF) and return it to the Mayor's Office at Town Hall.

Note: at the present time, no new appointments are being made.

11. How do I receive permission to have a yard sale?

You can fill out the Yard Sale Permit (PDF) and bring to the Mayor's Office at Town Hall.

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1. Who do I contact about starting my utility services?

Braintree Electric Light Department (BELD) is a municipal electric utility providing low-cost and reliable electric service to the Town of Braintree. You can contact BELD at 781-348-BELD (2353) and learn more at their website. The Water & Sewer department can be reached at 781-843-8097 or you can visit their web page.

2. How do I register my children for school?

You can contact the Braintree Public Schools at 781-380-0130. To learn more about Braintree Public Schools, visit their website at https://www.braintreeschools.org/.

3. When is curbside trash collection day?

Curbside collection day depends on what street you live on. Refer to the Town of Braintree Street Listing (PDF) to find out what day your trash will be collected. If you missed pickup - call Sunrise Scavenger directly at 617-361-8000. 

Reminders:

• Please have carts curbside by 7 a.m. placed 2 feet apart, with handles facing house.
• Cart lids must be closed so trucks can operate safely.
• Carts should be 2 to 3 feet apart (also same distance from furniture) and in a place with at least 12 feet overhead clearance.
• Only the Town issued carts can be used. No extra bags, boxes or barrels will be picked up.

4. How do I license my dog?

The 2018 dog licensing period will run from April 1 until June 30. All renewal requests either in person, by mail or online, must be submitted by this time to avoid a late fee. The licenses will be valid from April 1, 2018, through March 31, 2019. Beginning April 1, 2018, you can also register your dog online for the current licensing period. Use Braintree's Online Dog Licensing System to license or register your dog.

5. What kind of residential work requires a building permit?

Beyond new construction or interior alterations or additions, a building permit is required for such projects including but not limited to roofing, siding, new or replacement windows and doors, decks, porches, pools, dormers, sheds, garages, walls, and changes in grade. A good rule to follow is that if you are unsure to contact the Building Division at 781-794-8070. View a digital 

Residential Building Permit Application (PDF).

6. What are the local library hours?

Thayer Public Library is the local library and located at 798 Washington Street, Braintree, MA 02184. 

Library Hours:

Monday-Thursday  9:00am - 8:00pm

Friday-Saturday  9:00am – 5:00pm

Sunday  Closed

For more information on the library and its hours you can visit their website at http://www.thayerpubliclibrary.org/.

7. Where do I get licenses or certificates?

Most licenses and certificates can be issued by the Town Clerk's Office. You can contact the Town Clerk's Office at 781-794-8240.

8. How do I register to vote? Where do I go to vote?

You can find all information on voting at our Voter Information page.

9. What can I recycle?

You can find out what items are recyclable at our Recycling Information page.

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1. How can I get a copy of the Zoning Bylaw?

The Department keeps all plans approved by the Planning Board and Conservation Commission.  If the property in question was part of an application submitted for review there may be a plan on file.

2. Does the Planning Board need to review my project?

The Planning Staff is available Monday through Friday from 8:30 a.m. to 4:30 p.m. to meet with anyone interested in discussing a potential project, the permitting process and / or the requirements for application submittal.  It would be prudent to call and schedule an appointment to ensure staff will be in the office when you would like to come by.

3. How soon can I get on the Planning Board’s agenda?

There are two kinds of applications heard by the Planning Board:  those necessitating publication of a legal notice and those which do not.  If an application is submitted in a timely manner and does not require a Public Hearing, it may be placed on the Planning Board’s next agenda.  

If an application must be heard by Public Hearing, it could be between 30 and 45 days from submission of application to being scheduled as an agenda item.  Obviously, scheduling is dependent on current project load.

4. Can I get copies of plans and correspondence?

The Department charges a nominal fee for copying ($0.20 a page). A full size plan sheet is currently $5 per copy.  If a request for documentation requires staff time to research and compile, the charge will be the hourly rate of the administrative staff based on the number of hours required.

5. When does the Planning Board meet?

The Planning Board has scheduled meetings for 2010 on the second Tuesday of each month (7:00 PM) in the Town Hall (Cahill Auditorium). View the Planning Board page for the schedule of meetings, which can be downloaded in PDF format, and the current agenda.

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1. How can I find out if my neighbor is building his shed on my property?

Town records and aerial photos can be examined to see approximately where property lines fall with respect to visible features. This will give a rough idea. If a definitive answer is needed a surveyor must be engaged by the resident. The Town does not survey private property. The information examined may be helpful in describing the potential survey site to the surveyor. The Massachusetts Association of Land Surveyors and Civil Engineers website may be of some assistance in selecting a surveyor.

2. How can I find out where to erect my fence?

Fences are normally erected on or immediately adjacent to property lines. Since property lines are precisely defined and are most often invisible, it is essential that the location of property lines be identified by a Registered Professional Land Surveyor.

3. How can I find out if a tree is on Town property or my property, and how do I have it removed?

Calls to the Highway and Grounds Division and to the Planning/Community Development Department (which includes “Conservation”) are often referred to the Engineering Division for determination of “public” or “private.” Some instances can be determined in-office from records and the town-wide Geographical Information System, but some require field investigation. Response time depends on weather conditions and workload, but answers are normally delivered within a couple of days. If the tree is within Town property it cannot be removed without the approval of the tree warden. Healthy trees are generally not removed. Trees with unhealthy limbs will be prioritized by the tree warden for pruning. Dead trees will be prioritized by the tree warden for removal. If the tree is mostly or entirely on private property, its removal or trimming is not the Town’s responsibility.

4. My property abuts a “paper street.” How can I purchase this land?

The status of a “way” must be addressed on a case-by-case basis, but in most cases a way that was laid out as a street but never constructed (often referred to as a “paper street” because it shows up on plans but does not appear on the ground to be a street) is not even owned by the Town. Unless they were specifically laid out or accepted as public ways by Town Meeting (or more recently by the Mayor and Council) they were probably created years ago when an owner of a large tract of land divided the land up into lots and streets, then sold off the lots without ever retaining a specific deed to the streets. Many of the streets were constructed and became public ways or were left private ways open to public travel. To resolve the issue of ownership of undeeded private ways, the State Legislature passed laws that essentially say that an undeeded private way is owned to the centerline by the abutters but cannot be altered to prevent it’s use for roadway purposes. The laws pertain to the unconstructed ways as well. So the answer in many cases is that you already own to the center of the street, but you can’t do anything on the property that would prevent it from being used for roadway purposes. The way to eliminate those restrictions on the property is a long and expensive process through the Massachusetts Land Court where the court will require that others with rights to use the land for roadway purposes be identified and that the court be satisfied that they no longer need those rights.

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1. How do I report a pothole?

To report a pothole please report it on Commonwealth Connect by visiting this link: Commonwealth Connect

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1. How can I rent hours at the Daughraty Gym?

Rental of Daughraty Gym involves filling out facility use permit, providing certificate of insurance or waiver of liability for the town on space available basis.

2. How can I sign my kids up for sports camps, youth programs or group trips?

Department makes available and delivers through local schools in May each Spring brochures explaining programming contact individuals and how to sign up for any activity available to Braintree families.

3. How are enrollments or registrations processed?

First come basis is how registrations or enrollments are handled.

4. If I have an idea for a new program, how might I get it considered by the town to implement?

New programming ideas are always welcomed at the Recreation/Community Events Office at any time.

5. Are there seasonal employment opportunities working in the summer?

The department employs nearly 80 summer, seasonal employees with hiring preference given first to current college age applicants, then high school graduating seniors before high school underclassmen are considered. Applications are available a the office beginning April 1 each Spring.

Contact the Recreation Department

6. When might our kids be signed up for youth sports programs such as youth football, little league, flag football or the like?

Sign ups for youth sports programs are handled by each individual program and usually held months in advance of the program; i.e., for Babe Ruth baseball, sign ups are held in the Fall for the ensuing Spring. Call our office for further information at 781-794-8901 or view a listing of all town youth leagues websites on the Braintree Resources page.

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1. What should I do if my trash or recycling was not picked up?

Please contact our vendor Sunrise Scavenger directly at 617-361-8000 to report missed pickups.

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1. How do I qualify for membership in the Braintree Contributory Retirement System?

A member must be employed by the Town of Braintree or Braintree Housing Authority for 20 or more hours per week.

2. As an active member, can I borrow from my pension deductions?

No. As an active member of this Defined Benefit System, your funds must remain on deposit until separation from service.

3. What if I choose to no longer contribute the Braintree Contributory Retirement System? Can I stop my deductions at any time?

As long as you remain eligible for membership, you must contribute the required statutory amount. As an employee of the Commonwealth, you do not contribute to Social Security; therefore, you are required to contribute to this retirement fund.

4. If there is a change in my marital status or if I move, are there any important forms that I need to complete at your office?

Absolutely! Please contact our office and complete a change of name or address form, and you may want to add your new spouse as a beneficiary as well. Please see our Reports, Forms, and Applications page for applicable forms.

5. If I worked for the Commonwealth or in a Massachusetts municipality or county prior to my employment with Braintree, will my previous service time count towards my Braintree Retirement?

This depends. When you complete your application for Braintree Retirement Membership, the form requires you to identify any prior Massachusetts public employment. If your funds remain on deposit with another political subdivision, those funds and creditable service shall transfer over to our system. If you have taken a refund, then you may be able to purchase this service time back. Please visit or call the office for more details.

6. Will my employer find out if I make a retirement inquiry? When is my employer notified of my impending retirement?

Inquiries regarding retirement are confidential until you submit your Application for Retirement. This document is a public record, and after this is signed by you, this office notifies your employer that you have made application for retirement.

7. Will my retirement allowance last for an indefinite period or will it cease after a determined amount of years?

Your retirement allowance will last throughout your lifetime. Please bear in mind that the option you choose at the time of retirement will determine whether or not you leave a survivor benefit. All options will be discussed at length upon making an appointment with the Retirement Office.

8. Before I retire, should I visit the Social Security Office, and why?

This office recommends visiting the Social Security Office prior to Retirement if you also qualify to receive a Social Security benefit. You most likely will be subject to the Windfall Elimination Provision (WEP), and you will want to know how that will affect your Social Security Benefit. For more information on WEP visit the Social Security website.

9. How is my pension calculated?

Your pension allowance is a defined benefit based on three factors. Your age at the time of retirement, your years of creditable service, and your high three consecutive years’ salary. The Retirement office will calculate estimates for you upon request, and can explain the actual factors used in determining the benefit.

10. As a retiree, if I live out of State for several months, should I notify the Retirement Office when I return?

You should notify the Retirement Office of any change in status so that we can keep your data current, and in the event we have important news to share with you, we know how to reach you. This typically becomes an issue around tax time. We want to be sure that you receive your 1099.

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1. Who must file?

Any person, whether individually or as a partnership, conducting business under any title other than the complete real name of the owner(s). Any corporation doing business in a name other than its corporate name. The certificate (PDF) must be completed and filed by a corporate officer.

2. Where does one file?

File with the Town Clerk, either in person or by mail, in every city or town where an office of said business may be situated.

3. What about changes?

Upon discontinuing, retiring or withdrawing from such business or in the case of a change or residence of such person or of the location where the business is conducted, a form must be filed with the office of the Town Clerk. A change of business name requires a new business certificate and the discontinuance of the old business name.  A Business Statement of Discontinuance / Change Form (PDF) can be obtained at the Town Clerk’s Office during normal business hours.

4. Does a business certificate expire?

A business certificate is in full force and effect for four (4) years from the date of issue. A new filing must be made every four years as long as the business is being conducted.

5. Does the certificate have to be displayed?

No. However, you must provide a copy upon request.

6. How do I obtain a business certificate application form?

A Business Certificate Application Form (PDF) can be obtained at the Town Clerk’s Office or in our online document center.

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1. What is a Public Record?

Every record that is made or received by a government entity or employee is presumed to be a public record unless a specific statutory exemption permits or requires it to be withheld in whole or in part. Exemptions may be found at Chapter 4, Section 7(26) of the Massachusetts General Laws. For more information visit the Secretary of the Commonwealth of Massachusetts website.

2. What is a Public Records Request?

A public records request is a request to either inspect, and/or copy, public records. There is no requirement that the request be made in person or in writing, or be in any particular form. The person making the request is not required to identify himself/herself, or to provide information about the reason for the request or how the records will be used. 

The request must be clear enough to enable the Town to conduct a meaningful search. The Town may ask questions about the request in order to respond to the request fully and in a timely manner. The State acknowledges that access to information is a fundamental and necessary right of every citizen.

3. Are Public Records available online?

Certain public records are available for inspection, downloading or printing from the Town website. To view public records currently maintained by the Town online visit the Document Center, Archive Center, Bid Postings or Agenda Center.

4. Where can I request a Public Record?

To obtain a copy and/or inspect public records maintained by the Town, you may submit your request in anyone of the following ways:

1. Town of Braintree Website by completing an on online request form – click here to be redirected to our online site
2. Electronic mail by submitting an email request – click here for email address
3. Mail by submitting a typed or handwritten request to:
4. Facsimile by submitting a fax request – click here for a listing of fax telephone numbers
5. In person by submitting a written or oral request to:

5. What happens to my request?

The Records Access Officer must furnish a copy or permit inspection of public records within ten business days as long as:

• The request reasonably describes the public record sought;
• The public record is within the possession, custody or control of the municipality that the records access officer serves;
• The public record is not exempted by statuary ; and
• If applicable, the records access officer receives payment of a reasonable fee

If the Records Access Officer is unable to provide a full response to your request within the ten business days he or she must respond to your request and include the following information:

• Confirmation of your request
• Identify the correct RAO if the request was submitted to the wrong RAO
• Outline what will be withheld, if know
• Provide an explanation for the inability to provide the records within the timeframe
• When a response is expected

*Responses will be delivered by email if an email has been provided otherwise; the response will be delivered by first-class mail.

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1. When is the next election?

For 2018, there are two scheduled elections. Tuesday, September 4 is the State Preliminary Election and Tuesday, November 6 is the State General Election. Early voting will be available for the State General Election. Early voting begins on Monday, October 22 and ends on Friday, November 2. Hours of early voting will be posted by September 15. 

2. When is the last day I can register to vote in the next election?

The last day to register to vote for 2018 State Primary Election is Wednesday, August 15 from 8:30 a.m. until 8:00 p.m. and for the 2018 State General Election is Wednesday October 17 from 8:30 a.m. until 8:00 p.m.

3. How Do I Register to Vote?

You can find information on how to register to vote on the Secretary of the commonwealth of Massachusetts website.

4. When is the deadline for applying for an absentee ballot?

The deadline for applying for an absentee ballot for the State Primary Election is Friday, August 31, 2018 at noon and for the State General Election, Monday, November 5, 2018 at Noon.

5. How to Apply For an Absentee Ballot?

Absentee voting is now available, visit the town clerk's office to complete an application. Find more information about absentee ballots on the Secretary of the Commonwealth of Massachusetts website.

6. Who are my elected officials?

Find out who your elected officials are on the Secretary of the Commonwealth of Massachusetts website.

7. Which Elected Offices will appear on the State Preliminary and General Election Ballots?

You can find information on the Secretary of the Commonwealth of Massachusetts website.

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8. Where do I vote?

Find out where you vote on the Secretary of the Commonwealth of Massachusetts website.

9. What voter precinct do I live in?

Find out which voter precinct you live in on the Secretary of the Commonwealth of Massachusetts website.

10. What time do the voting locations open/close?

All voter locations are open at 7 a.m. and close at 8 p.m.

11. How would I obtain nomination papers for a State Election?

You can find information on the Secretary of the Commonwealth of Massachusetts website.

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12. Do I need to change my voting address when I move within in Braintree?

Yes, If you are a registered voter we need your signature with your new address information. Town Clerk